Multiple users from outside our organization Multiple single user from inside our organization IssueĪ single user from inside our organizationĪ single user from outside our organization That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers. from outside our organization.Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. Read the table as in the following example: However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category.

When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with.

Can the affected users reproduce the problem on a single computer or on multiple computers?.

Are the users internal or external to your organization?.

How many users does the problem affect?.

Before you start, ask yourself and any external users who are experiencing the issue the following questions:

Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011.

Cannot invite to join skype meeting